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FAQs

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Viewing Orders
  • Updating Account Information

  • Shipping & Delivery

    Items will be sent via your selected method and will usually arrive within the time specified. .
    Privacy & Security

    At Baildon Timber we take your security very seriously. We operate using a secure SSL connection and will never share your information with any third parties. We also use Paypal as our payment gateway due to their superb security and anti-fraud systems. Shopping online should be easy - and safe. And we do everything in our power to ensure you can buy what you want without having to worry. For more information about how we handle your data see our Privacy Policy.
    Returns & Replacements

    We want you to be totally satisfied with every purchase you make from Baildon Timber. It is our aim to offer you value, quality, choice and convenience. If you wish to return your used purchase, simply request a returns code via baildontimber@hotmail.co.uk within 7days of purchase date stating reason for return request. Our after sales care and repair service offers even more peace of mind, and compliment your statutory rights which of course remain unaffected.
    Ordering

    To place an order, locate the item(s) you wish to buy and click the "add to cart" button. Once it is in your cart you may proceed to the checkout. You can choose to sign up for an account at Baildon Timber which allows you to avoid entering your details every time. It also allows you to save items to your "wish list" and write reviews on items. Alternatively you can proceed as a guest. Once you have entered your details, you will be taken to Paypal to make your payment. Please ensure all of your information is correct before proceeding to this step. After paying, you will be returned to this site and see a confirmation message. You will also be emailed, confirming your purchase details.
    Viewing Orders

    To view your orders, click the "My Account" button at the top right of the site. Then click on the "My Orders" tab to view a list of your outstanding orders and their status.
    Updating Account Information

    To update your account information, click the "My Account" button at the top right of the site. Then click on the "Account Information" tab to change your general details such as password and email address or click the "Address Book" tab to change your address and phone number.